Report a complaint

Report a complaint

Are you not satisfied? We'd love to hear it. To register a complaint, you can send an email to info@moodbabystore.nl . We request that you notify us of the complaint by e-mail within a few days of discovering it. We are happy to think along about a suitable solution. Please include the order number and telephone number in your email. We will contact you as soon as possible.

The postage costs for returning an item with a complaint are initially for your own account. These costs will be credited if the complaint is upheld.


If it is not possible to reach a solution together, it is possible to register your dispute for mediation via Stichting WebwinkelKeur .


It is also possible to register your complaint with the ODR platform of the European Commission. You can file your complaint there if it is not yet being processed elsewhere.

  • Are you not satisfied?

    Are you not satisfied? We'd love to hear it. To register a complaint, you can send an email to info@moodhelmond.nl. We request that you inform us of the complaint by email within a few days after discovering it. We are happy to help you find a suitable solution. Please include the order number and telephone number in your email. We will contact you as soon as possible.

    The postage costs for returning an item with a complaint will initially be at your own expense. These costs will be credited if the complaint is declared well-founded.

    If you are unable to reach a solution together, it is possible to register your dispute for mediation via Stichting WebwinkelKeur .

    It is also possible to register your complaint with the ODR platform of the European Commission. You can file your complaint there if it is not yet being processed elsewhere.